DriveRight Mobile Mechanical – Terms of Service, Warranty & Store Policies

Effective Date: 31 July 2026

These Terms of Service, Warranty & Store Policies govern all work performed, products supplied and items sold by DriveRight Mobile Mechanical. By booking a service, requesting repairs or purchasing products from us, you agree to these terms.

1. Our Services

DriveRight Mobile Mechanical provides mobile mechanical repairs, servicing, diagnostics, inspections and the supply of automotive parts, service kits and merchandise.

All work is carried out using industry-accepted repair procedures and quality replacement parts unless otherwise requested.

2. Quotes & Estimates

Quotes are based on the information available at the time and may change if additional faults are discovered during inspection or repair.

Any additional work requiring extra parts or labour will be discussed with the customer before proceeding where practical.

3. Payment

Payment is due upon completion of the work unless otherwise agreed in writing.

Products purchased through our online store must be paid in full before dispatch.

Ownership of supplied goods remains with DriveRight Mobile Mechanical until payment has been received in full.

4. Labour Warranty

DriveRight Mobile Mechanical warrants its workmanship for 12 months or 20,000 kilometres (whichever occurs first) from the date of repair.

This warranty covers defects resulting directly from our workmanship.

The labour warranty does not cover:

• Normal wear and tear.

• Failure of unrelated vehicle components.

• Customer-supplied parts.

• Used or second-hand parts.

• Abuse, neglect or misuse.

• Racing, competition or commercial use unless previously agreed.

• Lack of maintenance.

• Accidents or collision damage.

• Environmental damage, corrosion or contamination.

• Electrical faults unrelated to the original repair.

• Consequential losses, towing, accommodation, hire vehicles or loss of income.

Warranty repairs must first be inspected and authorised by DriveRight Mobile Mechanical before any work is carried out elsewhere unless required by law.

5. Parts Warranty

New parts supplied by DriveRight Mobile Mechanical are covered by the manufacturer’s warranty.

Warranty does not cover:

• Incorrect installation by another person.

• Misuse or abuse.

• Incorrect application.

• Normal wear.

• Damage caused by another failed component.

• Customer-supplied parts.

• Labour costs unless specifically covered by the manufacturer or required under Australian Consumer Law.

Manufacturer assessment may be required before warranty approval.

6. Customer-Supplied Parts

Where customers supply their own parts:

• No warranty is provided on those parts.

• Labour relating to fitting customer-supplied parts is warranted only for workmanship.

• Additional labour required due to incorrect or faulty supplied parts is chargeable.

7. Online Store

Our online store sells merchandise, automotive parts, accessories and vehicle service kits.

All prices are displayed in Australian Dollars (AUD).

Orders are subject to availability and acceptance.

We reserve the right to cancel or refund any order due to stock shortages, pricing errors or suspected fraudulent activity.

8. Vehicle Service Kits

Customers are responsible for ensuring service kits are suitable for their vehicle.

Vehicle information supplied when ordering must be accurate, including VIN or registration where requested.

Incorrect information may result in incorrect parts being supplied, with any associated costs being the customer’s responsibility.

9. Merchandise

Merchandise is generally dispatched within one week of ordering unless otherwise stated.

Colours and sizing may vary slightly from website images.

10. Shipping

We currently ship Australia-wide.

Dispatch times are estimates only.

Delivery delays caused by freight providers, weather events or circumstances beyond our control are not the responsibility of DriveRight Mobile Mechanical.

Risk passes to the customer upon delivery.

11. Returns & Refunds

We do not offer refunds for change of mind.

If a product is faulty, damaged or incorrectly supplied, please contact us within 7 days of receiving your order.

Where required by Australian Consumer Law, we will repair, replace or refund eligible products.

Returned items may require inspection before approval.

12. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

Where applicable, customers are entitled to remedies for products or services that fail to meet the consumer guarantees.

13. Limitation of Liability

To the maximum extent permitted by law, DriveRight Mobile Mechanical is not liable for:

• Loss of income.

• Loss of business.

• Vehicle downtime.

• Hire vehicles.

• Towing costs.

• Accommodation expenses.

• Consequential or indirect losses.

• Damage arising from incorrect installation by another party.

• Damage caused by pre-existing faults or unrelated component failures.

14. Privacy Policy

We collect only the information necessary to provide our services, process orders, communicate with customers, manage warranty claims and meet legal obligations.

Personal information is handled in accordance with Australian privacy laws and is not sold to third parties.

Payment information is securely processed by our payment providers and is not stored by DriveRight Mobile Mechanical.

15. Website Use

All website content, including logos, photographs, graphics and text, remains the property of DriveRight Mobile Mechanical unless otherwise stated.

No content may be copied or reproduced without written permission.

16. Changes to These Terms

DriveRight Mobile Mechanical reserves the right to amend these Terms of Service, Warranty & Store Policies at any time. The current version published on our website applies to all future bookings and purchases.

17. Contact

If you have any questions regarding these Terms of Service, Warranty & Store Policies, please contact DriveRight Mobile Mechanical via the Contact Us page on our website.

By engaging DriveRight Mobile Mechanical or placing an order through our website, you acknowledge that you have read, understood and agree to these Terms of Service, Warranty & Store Policies.