Frequently asked questions
Clear answers.
Confident decisions.
Find answers about servicing, repairs, pricing and appointments. If you need advice about your vehicle, get in touch.
Performance Without the Premium Price
Getting started
Bookings & locations
Do you offer both mobile and workshop appointments?
Yes. We provide mobile mechanical servicing and repairs at suitable customer locations, as well as workshop appointments by arrangement.
Tell us your suburb, vehicle details and the work needed so we can confirm the most suitable option.
Which areas do you service?
Our service areas include the Yarra Valley, Melbourne Eastern Suburbs and Mornington Peninsula. Mobile availability depends on your location, vehicle requirements and the work requested.
Workshop appointments may offer another option. Contact us to confirm availability.
Can you service my vehicle at home or work?
Mobile servicing can be arranged at your home, workplace or another suitable location. We’ll discuss access and whether the available space is suitable for the work.
Let us know about access restrictions, parking arrangements or site requirements when making your enquiry.
How do I book?
Use our online booking enquiry form, call 0402 500 672, or email info@driveright.com.au.
Include your suburb, vehicle registration, make/model and the service or repair required.
Is an online booking request immediately confirmed?
No. An online enquiry is a booking request. DriveRight will confirm availability, your appointment details and the complete price directly with you.
Where do I go for a workshop appointment?
Contact us to arrange your workshop booking. We’ll confirm the appointment details and location before you attend.
What if I need to change my appointment?
Contact us as soon as possible so we can discuss rescheduling and availability. Refer to your booking confirmation and our terms and conditions for any applicable conditions or fees.
Looking after your vehicle
Servicing & pricing
What is included in a Basic Service?
A Basic Service includes engine oil and oil filter replacement, essential fluid and safety checks, and basic visual vehicle inspections.
Wheels remain fitted. Brake checks are limited to what is safely visible. Broader brake and suspension inspections belong to the Minor Service.
What is included in a Minor Service?
A Minor Service includes engine oil and oil filter replacement, engine air filter replacement and cabin filter replacement where fitted.
It also includes broader mechanical and safety inspections and additional vehicle condition checks.
What is a Major Service?
A Major Service addresses manufacturer-scheduled maintenance appropriate to your vehicle. Applicable work may include filters, spark plugs, belts and other scheduled items.
Requirements depend on the vehicle, kilometres, age and service history. Applicable work is identified and quoted in advance rather than included at one universal fixed price.
How much does servicing cost?
Basic Services start from $229, with a service price range of $229–$379. Minor Services start from $349, with a service price range of $349–$499. These prices include GST and exclude applicable call-out fees.
Major Services are individually quoted. See our servicing prices or contact us for a vehicle-specific quote.
Why might my final service price vary?
Vehicle category, oil specification, oil quantity and applicable service conditions affect the final price. Manufacturer-specified premium oils and additional requirements may involve an adjustment.
Your complete service price, including applicable call-out fees and vehicle-specific adjustments, is disclosed before booking.
Are call-out fees included in the advertised prices?
The advertised Basic and Minor Service ranges exclude applicable call-out fees. Tell us your suburb and preferred appointment option so we can confirm any fee with your quote.
How do I know which service my vehicle needs?
Send us your registration, make/model, kilometres and any available service history. We’ll help identify the suitable service and any scheduled maintenance that should be considered.
Do you provide logbook servicing?
Yes. We can discuss servicing based on the manufacturer’s schedule and your vehicle’s requirements. Let us know if you are requesting logbook servicing so the required work, parts and oil specification can be checked and quoted.
Understanding the work
Repairs & inspections
What mechanical repairs do you provide?
Our services include brake repairs, vehicle diagnostics, suspension and steering repairs, starter motor and alternator replacement, and general mechanical repairs.
We also provide pre-purchase inspections and trailer, caravan and boat trailer servicing. Contact us with the details so we can confirm the scope and appointment options.
Can every repair be completed at my location?
Suitability depends on the vehicle, fault, access, location and equipment needed. We’ll discuss whether the work can be completed as a mobile appointment or whether a workshop arrangement is more appropriate.
Can you diagnose warning lights and running problems?
Yes. Vehicle diagnostics can help investigate warning lights, starting faults and running concerns. Describe the symptoms, when they occur and any previous repairs when you enquire.
The scope and price of diagnosis will be discussed before booking. Any resulting repairs are quoted separately.
Will you carry out extra repairs without asking me?
Additional findings and recommended repairs are explained and quoted. Additional work is agreed with you before proceeding.
What does a pre-purchase inspection cover?
Our non-invasive pre-purchase inspections assess accessible mechanical components, visible wear, leaks and other concerns within the agreed inspection scope.
Inspection access and any road testing depend on the vehicle, registration, permissions and conditions at the time. We explain the findings and inspection limitations to help you make an informed decision.
Do you service trailers, caravans and boat trailers?
Yes. We provide servicing and repairs for trailers, caravans and boat trailers, including relevant wheel bearing, brake and safety checks.
Tell us the trailer type and work required. If dismantling reveals worn or damaged components, additional repairs are explained and quoted.
Accounts & ongoing care
Payment & business
When is payment due?
Retail customer payment is due on completion unless otherwise agreed. Business and fleet accounts have 7-day payment terms.
Do you service business and fleet vehicles?
Yes. We offer fleet servicing, mechanical inspections, preventative maintenance, scheduled maintenance, business vehicle repairs and vehicle condition reports.
Contact us with the number and types of vehicles, locations and maintenance requirements to discuss a suitable arrangement.
Where can I find your service terms?
You can read our terms and conditions online. If you have a question about your quote or booking, contact us before your appointment.
Still have a question?
Tell us about your vehicle and what you need. We’ll help you understand the next step and your mobile or workshop appointment options.

